Refund Policy

Eligibility for a return or exchange

Defective and non-defective new merchandise may be returned, and exchange requests are accepted. For a preference, change-of-mind, or incorrect-option return, the item must remain new, unused, and in original condition.

Starting the review

Begin the request through stephaniewiscotxxx@gmail.com no later than 30 calendar days from delivery, with the order details, purchasing email, and reason. Clear images or video and the retained packaging help us review faulty, damaged, incomplete, incorrect, or materially misdescribed goods.

Instructions before mailing

Please wait for approval before sending the parcel. We provide the precise return address and directions after the review, and an address listed for correspondence does not by itself become the approved return destination.

Return-by-mail costs

The return method is by mail, using the free prepaid return label supplied in the original package. No label or associated return-postage cost is charged to the customer who uses it, and no restocking fee applies. Ask support for assistance if that enclosed label cannot be located.

Replacement availability and rights

We accept exchanges, with the requested replacement subject to approval and stock availability. When that replacement is unavailable, support will outline the available resolution. Mandatory consumer protections continue to apply.

When an approved refund starts

We initiate an approved refund to the original form of payment within 10 days. The customer’s financial institution can take longer to make the credit visible.